Last updated July 2026
We want your massager to earn its place in your routine. If it doesn't, here's how returns work.
Return any unused item in its original packaging within 30 days of delivery for a full refund to your original payment method. Items must be in resalable condition with all accessories and cables included.
For health and hygiene reasons, massagers that show clear signs of use may be eligible for exchange or store credit rather than a full refund, at our discretion.
If your device arrives damaged or develops a fault within the 1-year warranty period, we'll replace it free of charge. Send a photo and your order number to support@parksandwick.com.
Email support@parksandwick.com or call +1-281-835-4470 with your order number. We'll send a prepaid return label. Refunds are processed within 5–7 business days of us receiving the item.
Gift cards and clearance items marked final sale cannot be returned.